| Q. |
How do I locate my account number? |
| A. |
Your
account number is the last set of numbers beneath your address.
See below |
|
|
 |
| Q. |
How do I notify you of a change in my address?
|
| A. |
You
can change your address online by clicking
here.
|
|
| Q. |
How do I get a replacement of a missed or damaged issue?
|
| A. |
Please
allow two weeks after the first of the month for your
magazine to arrive. If you have not received your issue
at that time, or if your issue is damaged, click
here to request a copy.
|
|
| Q. |
Why did I receive another bill if I've already sent in my payment?
|
| A. |
Ignore
the second bill. Sometimes your payment and a reminder cross
in the mail. If you continue to receive bills, please call
our customer service department, toll free, at
1-800-932-2145 between 8 a.m. and 6 p.m. Eastern Standard
Time, Monday through Friday, so we can make sure your payment
was applied to your account correctly.
|
|
| Q. |
Why have I received another bill, if I've already returned the
product?
|
| A. |
Please
ignore the second bill. Sometimes the returned product and another
reminder cross in the mail. If you continue to receive reminders,
please contact our customer service department, toll free, at
1-800-932-2145 between
8 a.m. and 6 p.m. Eastern Standard Time, Monday through Friday,
so we can make sure the return was properly noted on your account.
|
|
| Q. |
Why am I receiving requests to renew so early?
|
| A. |
Like
most magazine publishers we mail our renewal notices well in
advance of the expiration date. We do this in an effort to give
our loyal subscribers the benefit of good service.
When you
renew early, we are able to guarantee that your renewal order
has been processed correctly and that you will not miss an
issue. However, we have heard from customers that they do
not wish to be reminded so early. In response to your feedback,
we are now offering a new automatic renewal program. If you
chose to participate in this program you will be billed, at
the current rate, approximately two months before the expiration
date of your subscription. Your gift subscriptions and Christmas
gifts will also be automatically renewed and gift cards sent
at the appropriate time. With this program you will no longer
receive renewal notices for yourself and your recipients.
If you would like to participate in this program please contact
our customer service department,
toll free, at 1-800-932-2145 between 8:00 a.m. and
6:00 p.m. Eastern Standard Time, Monday through Friday.
|
|
| Q. |
Does Guideposts allow other companies to use its list of subscribers?
|
| A. |
Yes,
we allow other reputable organizations to use our mailing
lists. However, we do not let them use our e-mail lists.
If you
prefer that your name not be released to outside organizations,
please tell us by e-mail, fax, phone or regular mail.
In your
correspondence, please include your:
Name
Address
City
State/Province
ZIP/Postal Code
Email (optional)
|
|
| Q. |
Where can I find the expiration date of my subscription?
|
| A. |
The above subscription expires November 2000.
|
|
| Q. |
How can I make a change to an order I've recently placed?
|
| A. |
Please
contact our customer service department, toll free, at 1-800-932-2145
between 8 a.m. and 6 p.m. Eastern Standard Time, Monday through
Friday.
|
|
| Q. |
I'm receiving duplicate issues. How can I have the subscriptions
combined?
|
| A. |
Please
provide the following information, including both account
numbers. Your account number is the first nine digits found
above your address on your mailing label.
Account
number: 361374226
Account
1
Name
Address
City
State/Province
ZIP/Postal
Code
Account
2:
Name
Address
City
State/Province
ZIP/Postal Code
Allow
4 to 6 weeks for the change to become effective.
|
